There are no two players alike, as such we provide tailor-made, multi language support activities for your VIPs. These are selected by identifying and segmenting sportsbook and casino high value players. The aim is to establish a relationship with these players. In order to build this relationship we manage  a “generosity percentage/quota” in order to credit bonuses to these players as well as schedule live events for the VIP on special occasions.

At Crunch Equation, we understand the importance of effective VIP management for the success of an online gambling operation. VIPs are high-value customers who generate significant revenue for the business and require specialized attention and services.

We assist our clients in identifying and segmenting their VIP customers, understanding their needs and preferences, and developing targeted marketing campaigns and loyalty programs to retain and attract new VIPs. We also help our clients to establish and implement VIP management policies and procedures, including creating dedicated VIP teams and providing specialized training for customer service and support staff.

Our team can also assist in creating and implementing customized promotions and bonuses for VIPs, as well as developing and implementing personalized rewards and incentives to increase customer loyalty and retention. We can also help with creating and implementing policies and procedures for handling and resolving customer complaints and disputes in a timely and efficient manner.

We understand that VIP management is a key component of the iGaming industry, and we believe that effective VIP management is essential for building long-term relationships with high-value customers, improving customer retention and driving revenue growth. We are dedicated to helping our clients develop and implement VIP management strategies that are tailored to their specific needs and that will help them succeed in the highly competitive world of online gambling.